Solving Common Problems

Screenshots Showing Zero Keyboard or Mouse Activity
If you visit your Screenshots page and see screenshots with no keyboard or mouse activity at all, it can mean the following: You might be running other app...
Tue, 30 Mar, 2021 at 12:39 PM
Troubleshooting Black Screenshots
Sometimes users report seeing screenshots like the following for their own tracked time: NOTE: If you are seeing black screenshots from one of the users ...
Tue, 30 Mar, 2021 at 12:39 PM
Troubleshooting Time Doctor Integration Problems
If you are experiencing sync issues with your integration (if your tasks are not visible in the desktop application) and there is an error in the sync statu...
Tue, 30 Mar, 2021 at 12:39 PM
Troubleshooting Time Doctor Server Errors
When you encounter an error like The Time Doctor server has encountered an error or a Server offline, this could happen for a number of reasons. To narrow d...
Tue, 30 Mar, 2021 at 12:39 PM
User is missing on the reports
Sometimes you can see that some user(s) are missing from the reports even though this user is activated in your company. This can happen when you click &quo...
Tue, 30 Mar, 2021 at 12:39 PM
Using Time Doctor Behind Corporate Firewalls
Time Doctor uses several key components that allow it to track your workers' productivity. If you are using Time Doctor behind a corporate firewall or ...
Tue, 30 Mar, 2021 at 12:39 PM