Solving Common Problems

Error Creating "Directory/Applications/Time Doctor" (Mac)
If you are receiving this error when trying to install Time Doctor, attempt to manually create a folder inside your ~/Library/Application Support folder fir...
Tue, 30 Mar, 2021 at 12:38 PM
Error Message Solution for "MSVCR120.dll is missing."
You may have encountered this popup message after installing or updating your Time Doctor software: msvcrt.dll is a system component built and owned by ...
Tue, 30 Mar, 2021 at 12:38 PM
Finding the Time Doctor Local Data in Mac OS & OS X
This guide will explain the complete process for locating your local data files and sending them to our support team. It will also explain how to delete you...
Tue, 20 Apr, 2021 at 4:14 PM
Finding the Time Doctor Local Data in Ubuntu
This guide will explain the complete process for locating your local data files, creating a ZIP file, and sending it to our support team. It will also expla...
Tue, 20 Apr, 2021 at 4:15 PM
Finding Time Doctor Local Data Files in Windows and Exporting / Deleting App Local Data
This guide will explain the complete process for exporting / deleting local application data and locating your local data. It will also explain how to delet...
Tue, 20 Apr, 2021 at 4:10 PM
Fixing Sync Errors with Time Doctor Mobile App
If you are using the Time Doctor mobile app, and it does not sync correctly with the Time Doctor server, a message will appear within the app saying Sync fa...
Tue, 30 Mar, 2021 at 12:39 PM
How to Configure OSX Permissions for the Time Doctor Desktop App
With the latest release of OSX (Catalina), Apple has changed the way they handle system permissions for apps. In some cases, you may experience issues with ...
Tue, 30 Mar, 2021 at 12:39 PM
Low Activity Screenshots - What does it mean?
When you visit your dashboard, and you see a high percentage of Low Activity Screenshots for the past 7 days,  you should check the Screenshots page next to...
Fri, 2 Jul, 2021 at 6:10 AM
Missing Tracked Time for New Users of Time Doctor
The most likely cause of missing time is that the time you have logged is under a different company account. There is no need to worry, all of your tracked ...
Tue, 30 Mar, 2021 at 12:39 PM
Problems with Recorded Time
If you notice some discrepancies between the hours you have tracked and the hours recorded on the Time Doctor website, some additional information will be n...
Tue, 30 Mar, 2021 at 12:39 PM