Frequently Asked Questions

Data retention policy in Time Doctor
How long your data is stored? Here at Time Doctor, we care a lot about the safety of your data. We also do regular backups to make sure nothing is lost....
Mon, 12 Apr, 2021 at 7:12 PM
What do multiple identical screenshots mean?
 Sometimes employers and managers notice that their employees are seemingly "working" or "logged on and tracking time" according to Time...
Tue, 30 Mar, 2021 at 1:47 PM
Will I still be charged for deactivated Time Doctor users?
No.   Deactivated users will remain in the system. You will not be charged a monthly fee for a deactivated user, provided that the user was deactivat...
Tue, 30 Mar, 2021 at 1:48 PM
How much data does Time Doctor use in a day?
 The Time Doctor desktop app is estimated to use an average of 25-40 MB on a typical 8-10 hour day. Your data usage will be higher if screenshots are ena...
Tue, 30 Mar, 2021 at 1:49 PM
Why is my account still suspended after adding a new credit card?
 If your Time Doctor account is still suspended after adding a new payment method, please contact our support team so that we can check and see what is caus...
Mon, 12 Apr, 2021 at 7:13 PM
Can one task be associated with multiple projects in Time Doctor?
Yes.   You can associate the same task name with multiple projects. In this case, each task will be treated as a separate instance of that task and t...
Tue, 30 Mar, 2021 at 2:02 PM
Does Time Doctor have phone support?
Unfortunately, no. We provide unlimited support via email/chat for all of our customers and do our best to respond to every email within just a few hour...
Mon, 12 Apr, 2021 at 7:14 PM
Can one user work for multiple Time Doctor companies?
Yes.   More than one Time Doctor company can invite the same user to join their account(s). Once the user accepts the invitation to join more than on...
Tue, 30 Mar, 2021 at 2:41 PM
Web browsers supported for web activity usage in Time Doctor
Which web browsers supported in Time Doctor to track web activity?  Below you will find a list of browsers that Time Doctor support to track web acti...
Tue, 30 Mar, 2021 at 2:44 PM
What technology is the Time Doctor desktop app built on?
We use Electron JS Electron JS is a framework for creating desktop applications with all the emerging technologies including JavaScript, HTML, and CS...
Mon, 12 Apr, 2021 at 7:15 PM