Frequently Asked Questions

Can I change the frequency of Time Doctor reminder popups?
Yes.   You can change the frequency of certain reminder popups and disable others. You must be an owner or an administrator to make some of these cha...
Tue, 30 Mar, 2021 at 1:21 PM
Does Time Doctor support offline time tracking?
Yes!  Whenever your internet connection is down, Time Doctor will give you an offline warning. It looks like this:    You will still be able to tra...
Tue, 30 Mar, 2021 at 1:25 PM
How do the different methods to pay employees compare?
 There are many ways to pay your workers around the world. At Time Doctor, we currently have 80 people in 23 countries, so we are very familiar with payi...
Tue, 30 Mar, 2021 at 1:30 PM
How do I reset a lost or forgotten password?
 A user who has forgotten their password should click on the Forgot Password link on the Login page. They will receive an email with instructions about h...
Tue, 30 Mar, 2021 at 1:30 PM
Screenshot Storage and Access for Security and Privacy
 Only system administrators and certain high-level developers can access your Time Doctor screenshots. These employees are under strict privacy agreement...
Tue, 30 Mar, 2021 at 1:31 PM
What reports does Time Doctor generate?
 In this article you will find a list of the reports that Time Doctor can generate along with short descriptions.  NOTE: Many of these reports or pag...
Mon, 12 Apr, 2021 at 7:10 PM
Can one company have users in different time zones?
Yes.   NOTE: All the time that users track is recorded based on the company’s time zone.  This article shows how to change an individual user’s time...
Tue, 30 Mar, 2021 at 1:41 PM
Time Doctor Billing Policies
 At Time Doctor, all accounts are given an initial 14 days of free access. At the end of these 14 days, a payment method must be added to the billing pag...
Tue, 30 Mar, 2021 at 1:42 PM
User is missing on the reports
 Sometimes you can see that some user(s) are missing from the reports even though this user is activated in your company. This can happen when you click ...
Tue, 30 Mar, 2021 at 1:43 PM
Time Doctor Hardware and System Requirements
 The Time Doctor desktop application runs smoothly on Mac OS 10.10 and above, most Linux OS versions, and all Windows computers with Windows Vista or lat...
Tue, 30 Mar, 2021 at 1:45 PM