When you visit your dashboard, and you see a high percentage of Low Activity Screenshots for the past 7 days,  you should check the Screenshots page next to see what is going on.

Low Activity Screenshots means that there are less to zero mouse and keyboard movements by the user by the time the screenshot was captured by Time Doctor. These can be reviewed via the Screenshots page to identify the low activity ones versus the regular screenshots with normal activity.

If you visit your Screenshots page and see screenshots with no keyboard or mouse activity at all, it can mean the following:

  • You might be running other applications as an administrator (as some applications require administrator access), but Time Doctor is running as a regular user session. This would be the reason why it cannot track activity happening within those applications.

To correct this, you should try the following:

FOR WINDOWS MACHINES

  •  Right-click on the Time Doctor desktop icon and click Run as administrator

FOR MAC OS MACHINES
Catalina and earlier:

  1. Click on the Apple icon from the upper left corner of the screen to open the Apple Menu.
  2. Click on System Preferences.
  3. Open up Security & Privacy, then click on the Privacy tab.
  4. On the left side, select Input Monitoring.
  5. Click on the padlock on the bottom left corner, and enter your Mac password to unlock.
  6. If you see Time Doctor listed under the Allowed apps, put a check mark on it and you should be good to go.

Big Sur

  • Follow Steps 1-5
  • Click the + icon and add Time Doctor, and check the box next to the app.